This Cookie Policy explains how Experia ("we", "us", or "our") uses cookies and similar technologies when you visit our websites and use our services, including CreatorOS, Ticketnation, and VenueOS.
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.
Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your device after you close your browser, while session cookies are deleted when you close your browser.
2. Types of Cookies We Use
2.1 Strictly Necessary Cookies
These cookies are essential for the website to function properly. They enable core functionality such as security, network management, and account access. You cannot opt out of these cookies.
- Authentication: Remember your login status
- Security: Protect against fraudulent activity
- Session management: Maintain your session as you navigate
2.2 Performance and Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve the website's performance and user experience.
- Google Analytics: Tracks page views, sessions, and user behavior
- Performance monitoring: Identifies technical issues and page load times
2.3 Functionality Cookies
These cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
- Preferences: Remember your language and region settings
- Personalization: Customize your experience based on past interactions
2.4 Marketing and Advertising Cookies
These cookies are used to deliver relevant advertisements and track their effectiveness. They may be set by us or by advertising partners.
- Targeted advertising: Show relevant ads based on your interests
- Campaign tracking: Measure the effectiveness of marketing campaigns
- Social media: Enable sharing and social media features
3. Third-Party Cookies
In addition to our own cookies, we may also use various third-party cookies to report usage statistics, deliver advertisements, and so forth. These include:
- Google Analytics: Web analytics service
- Facebook Pixel: Advertising and analytics
- Intercom: Customer support chat
- Stripe: Payment processing
- PayMongo: Payment processing
4. How to Manage Cookies
4.1 Browser Settings
Most web browsers allow you to manage cookies through browser settings. You can set your browser to refuse cookies or delete certain cookies. Generally, you can find these settings in the "Options" or "Preferences" menu of your browser.
4.2 Cookie Preferences
When you first visit our website, you will be presented with a cookie consent banner that allows you to accept or customize your cookie preferences. You can change your preferences at any time by clicking on the cookie settings link in our website footer.
4.3 Opt-Out Options
You can opt out of certain third-party cookies by visiting:
- Google Analytics Opt-out
- Facebook Ad Preferences
- Your Online Choices (EU)
- Digital Advertising Alliance (US)
5. Similar Technologies
In addition to cookies, we may use other similar technologies:
- Local Storage: Stores data in your browser that persists after you close it
- Session Storage: Stores data for the duration of your browser session
- Web Beacons: Small graphic images used to track user behavior
- Pixel Tags: Code snippets that collect information about your visit
6. Impact of Disabling Cookies
If you choose to disable cookies, some features of our website may not function properly. This may include:
- Inability to log in to your account
- Loss of preferences and settings
- Reduced personalization
- Issues with checkout and payment processing
7. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please revisit this page periodically to stay informed about our use of cookies.
8. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us at:
- Email: privacy@experia.ph
- Address: Metro Manila, Philippines