At Experia, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including CreatorOS, Ticketnation, VenueOS, and related services.
1. Information We Collect
1.1 Information You Provide
We collect information you provide directly to us, such as when you:
- Create an account or user profile
- Make a purchase or register for an event
- Subscribe to our newsletter
- Contact us for support
- Fill out forms or surveys
This may include your name, email address, phone number, payment information, and any other information you choose to provide.
1.2 Information We Collect Automatically
When you access or use our services, we automatically collect certain information, including:
- Device information (browser type, operating system, device identifiers)
- Log information (access times, pages viewed, IP address, referring URL)
- Location information (based on IP address or device settings)
- Information collected through cookies and similar technologies
1.3 Information from Third Parties
We may receive information about you from other sources, including:
- Event organizers and creators
- Payment processors
- Social media platforms (when you connect your account)
- Analytics providers
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send promotional communications (with your consent)
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and abuse
- Personalize and improve your experience
- Comply with legal obligations
3. Information Sharing
We may share your information in the following circumstances:
- With Event Organizers: When you register for an event, we share relevant information with the organizer
- With Service Providers: We share information with third-party vendors who provide services on our behalf
- For Legal Reasons: We may disclose information if required by law or to protect our rights
- With Your Consent: We may share information with third parties when you give us permission
- Business Transfers: In connection with any merger, acquisition, or sale of assets
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
You have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, please contact us at privacy@experia.ph.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to collect information and improve our services. For more details, please see our Cookie Policy.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
9. Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: privacy@experia.ph
- Address: Metro Manila, Philippines